Frequently Asked Questions
How to make an order?
1. You can take 1 minute to create an account and shop online at surmall.com. Our site is SSL encrypted to ensure your personal information is safe. Simply add your favorite items to shopping cart and process checkout. Once we receive your order payment, we will handle it send you goods.
2. For large quantity wholesale orders or OEM orders, please contact us to get our discount price list.
What payment methods do you accept?
1. Surmall.com suggest you to pay online with credit card or your PayPal balance via PayPal for retail payment. It's safe and convenient.
2. Order will be shipped to your verified address, please make sure it is correct before paid. Surmall.com Service center will double confirm the abnormal address with you. The Payment process of PayPal is easy when you shop on Surmall.com.
3. Generally, E-check and pending payment will take 3-4 business days to complete totally.
4. Other payment methods we accept:
Western Union (order amount>200USD)
Bank Transfer (order amount>600USD)
MoneyGram (order amount>500USD)
How to pay via PayPal and Credit Card?
Please visit http://www.surmall.com/how-to-pay-via-paypal-and-credit-card.html
How to choose the right power plug?
Please visit http://www.surmall.com/power-plug.html
What is your shipping and return policy?
Please visit http://www.surmall.com/return-refund.html
How long will it take for my item to reach me?
Please note that business days, excluding Saturdays, Sundays and Public Holidays, are calculated in terms of delivery period. In general, it takes about 3 - 6 business days for delivery by Expedite Shipping and 10-25days for Super Saver Shipping or Free Shipping.
What should I do if my shipment never arrives?
Please allow up to 10 more business days for your item to be delivered. If it still does not arrive, please contact us. We will get back to you shortly.